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SHIPPING & RETURNS

SHIPPING POLICY

All orders take 1-3 business days to be processed before they ship. Estimated Delivery starts when your order ships.

PLEASE NOTE

ORDERS PLACED ON FRIDAY:

will not be processed until Monday as our warehouse is closed on Saturday + Sundays.

PREORDER ITEMS:

are not eligible for Priority or Express Shipping, as these items often ship separately at a future delivery date.

INTI IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES:

If your package arrives damaged, you must contact our Customer Care team within 24 hours of receiving your order. 

INFORMATION ACCURACY: 

Please confirm your address and all information before submitting your order at checkout. 

RETURN & EXCHANGE POLICY

INTI will accept returns and exchanges within 30 days of delivery. Items must be returned in the condition in which you received, unworn and unwashed or will be subject to denial. 

 

Please ensure the contents of your return matches the return packing slip generated for your package. Do not include additional items not listed.  

We offer free returns for STORE CREDIT ONLY.  Store credit never expires and is issued instantly once your return is accepted. Returns are free for U.S customers. 

Items listed below are NOT eligible for Returns or Exchanges: 

  • Final Sale Items     

  • Bodysuits

  • Undergarments

  • All Accessories (Jewelry, Hats, Scarves, Sunglasses, Belts & Handbags)   

 

To initiate a return, please visit our Returns Center!    

 

COMMON RETURN QUESTIONS

 

  

HOW DO I INITIATE A RETURN?   

 

UNITED STATES 

To initiate a return, please visit our Returns Center!  

 

Once you enter your order number and fill out all the information, we will reach-out to you regarding your return. Once you are approved for a return a return label will be emailed to you and details. (All return labels are deducted from your return amount, unless is a damaged item)

  

HOW WILL I RECEIVE MY STORE CREDIT?    

An emailed E-Gift Card will be instantly delivered after your return has been accepted . 

 

Store Credit is calculated automatically to reflect any discounts and taxes at the time of purchase. This does not include the shipping charge paid on the order.  

HOW DO I INITIATE AN EXCHANGE?   

To initiate an exchange, please visit our Returns Center!  

 

Make an exchange request by putting all your information + your order number.

Once accepted you will be notified via email and a return label will be sent to you.  (All return labels are deducted from your return amount, unless is a damaged item)

Please note that we only offer Exchanges for the same item in a different size, if available, and you are only allowed an Exchange 1 Time Per Item. Once your Exchange has shipped, you will receive an email with your tracking details.  Exchanges are for U.S residents only.  

 

WHAT IF MY ITEM IS DAMAGED OR DEFECTIVE?    

We stand behind our products and want you to be satisfied with them! If you received a damaged or defective item, please contact our customer care team within 48 hours of receiving the damaged item so we can rectify it for you right away! 

 

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